TERMS AND CONDITION
Does the meerschaum pipe i see in the photos is the pipe i will receive?
Of course, you will receive exactly that pipe.
How long does it take?
Some of the products on our website will be in pre-stock phase and some is “ready to ship” when your order is placed. We aim to ship the “ready to ship” items within 2 working days from receipt of your order. We will notify you by e-mail on the day your order is dispatched. If you are ordering in the USA or other overseas territories, goods in stock should reach you within up to 10 business days of dispatch.
How can i pay?
– Bank transfer
How will I know that my order has been received?
When you place your order, an automatic e-mail response will be sent to you. This will notify you and confirm your order number.
Do you sell estate pipes?
No, all our pipes are new and unsmoked.
No contract exists between you and FYAVUZ for the sale of any goods until FYAVUZ has received and accepted your order. Once the payment has been received by us , there is a legal contract between us. By way of clarification, an acknowledgement of your order will be sent to you via email when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is confirmed and you receive your acceptance e-mail. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.
If you are concerned that your order has been dispatched from us and, within a reasonable length of time, has not arrived at the postal destination of choice, please do not hesitate to contact us:
Phone + 90 555 864 22 35
We will show the optimum prices for our meerschaum pipes on www.fyavuzmeerschaumpipes.com but prices are subject to change without notice.
The invoices and refunds are in USD currency.
Customs and Duty
Customs and duty charges are Country specific and the responsibility belongs to the buyer.
It is the customer’s responsibility to be aware of and pay for any taxes/duty that is due on their orders.
FYAVUZ will not be liable for taxes /duty.
International shipping cost
– Shipping is 13.00 usd
What if my order has been damaged in transit?
Please contact us by email or phone immediately upon receipt of the damaged package. We will then decide on the best action to take to ensure that you receive your replacement goods quickly and safely. This will not affect your statutory rights.
What if for other reasons, I am unhappy with the goods received?
If for any reason you are dissatisfied with the product you received please contact us by e-mail immediately upon receipt of your order, and tell us about the problem.
We operate a flexible and customer-friendly returns policy, but do require that the complaint is received and the goods returned within 12 days from receipt of goods ( pipes have to be unsmoked and with the original packaging).
FYAVUZ Meerschaum Pipes take all reasonable precautions to keep the details of your order and payment secure, but unless FYAVUZ Meerschaum Pipes is negligent, we will not be liable for unauthorised access to information supplied by you.
These terms of sales and the supply of goods will be subject to Turkish law, and the Turkish courts will have jurisdiction in respect of any dispute arising from the contract.